Order Processing: Orders placed before 4:30 pm will be processed on the same day. Orders placed after 4:30 pm will be processed on the next business day.
Estimated Delivery Time: Once processed, the estimated delivery time is between 2-5 business days.
Refund Qualifications:
Unopened and Sealed Items: To qualify for a refund, the item must remain unopened and sealed within the 14-day return period.
Prevention of Tampering: This policy is in place to prevent tampering or switching of fragrances.
Refund and Return Period:
Timeframe: Customers have a 14-day window to request a refund and return the item.
Start of Countdown: The 14-day period begins from the date the order is delivered.
Setting Up a Return/Refund:
Contact Method: The best way to initiate a return or refund is by emailing us at FragrancePlug626@gmail.com.
Direct Communication: Email communication ensures a direct and prompt response for processing returns and refunds.
We value our customers' satisfaction and strive to provide a transparent and efficient process for returns and refunds. If you have any further inquiries or concerns, please don't hesitate to reach out to us via email at FragrancePlug626@gmail.com.
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